Where We Are


Benknowle Farm,
Elwick,
Hartlepool
TS27 3HF

Tel:
Pat – 07572 828065   
Gary – 07875 090305

 

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are your delivery charges?

We offer free delivery within Teesside fo orders of £20 or more.

We can also deliver cases of 12 bottles to the UK mainland for £8 – Please contact us.

We are sorry that, currently, we cannot deliver smaller packs.

Which payment methods are accepted in the Online Shop?

We accept Visa, Mastercard and Paypal.

We also accept bank transfer. Once you have ordered you will be sent an invoice with a reference to make an online payment with your bank.

How long will delivery take?

Delivery, via courier, is normally within 5 working days of placing your order. Please contact [email protected]er if your delivery takes longer that expected.

Local deliveries are usually made on a Thursday.

Please contact us directly if you have a specific request.

 

 

What exactly happens after ordering?

Once you have placed an order, one of our Monkeys will get busy packaging your products. We arrange for our courier to deliver your order and will email a tracking code so you can track your delivery.

Do I receive an invoice for my order?

Yes, you should get an automatic email when paying for your order. If you don’t receive an email after a few hours of ordering, please contact [email protected]

Send us an email

Want to find out more about Crafty Monkey? You can get in touch using the form below.