Terms & Conditions
You must be aged 18 or older to buy alcohol. It is an offence to sell alcohol to anyone under the age of 18 in the UK.
By placing an order with us online you are confirming you are aged 18 or older. If you are buying alcohol for someone else the recipient must also be aged 18 or older.
Deliveries must be received by a person aged 18 or older. If we, or our couriers, are in any doubt about the age of the recipient on delivery, then you will be requested to show some form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.
If, for any reason, we are not able to fulfil your order we will contact you for further instruction.
We offer free local delivery for orders over £20. For smaller local orders there is a £5 delivery charge. Local means within a 15 mile radius of the brewery. The postcodes that we recognise as local are: TS, DH1, DH3, DH4, DH5, DH6, DH7, DH97, DH98, DH99, DL1, DL14, DL15, DL16, DL17, DL2, DL3, DL4, DL5, DL98, SR2, SR3, SR5, SR7, and SR8.
We deliver between 9am and 5pm on Thursdays.
If you’re not at home when delivery is attempted, we will follow your instructions, if you have provided them, or will leave the order in a safe place. If we are unable to find a safe place, and you have not provided instructions, we will return the order to the brewery.
Currently, or shipping costs are £8 per case of 12 beers. Please contact us for a price for multiple cases.
Orders will normally be dispatched within 5 days.
Due to packaging limitations, we can only deliver our cased bottles of beers. Delivery is only possible to the UK mainland.
How do I track my order?
For local deliveries, please call us on 07572 828065 or 07875 090305. Alternatively, send us an email [email protected].
For national deliveries, when the order is despatched from our brewery you will receive an email / SMS with a tracking number.
What happens if one of my beers is missing or broken?
Contact us at [email protected]craftymonkey.beer and we can sort this out for you.
If you do change your mind about your order and no longer want your beers, we have a no questions asked return policy. Please get in touch with us at [email protected] within 14 days of receiving your order.
We only offer refunds for returned orders and do not offer any exchanges. Original delivery charges are non-refundable if your order is returned except in cases where there is an issue with the order.
The cost of postage and safe return of returned orders are the responsibility of the customer until the order is back in our brewery. We recommend that a trackable method of postage is chosen and you hold on to the proof of postage. Once your order has been returned we will get in touch to let you know it has been received and your refund has been processed. Refunds will be issued back to your original method of payment.
The Crafty Monkey Brewing Co. strives, to the fullest extent possible, to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods, packaging differences and other unintentional errors on our site. We reserve the right not to be liable for these errors or changes and Crafty Monkey Brewing Co. will not be liable for damages arising from the use of this website or the products sold here.
Where it is not possible to supply all items from your order we will contact you and offer a similar replacement or refund.
If you are having any problems with your checkout, delivery or something has gone wrong, email us at [email protected], or call us on 07572 828065 or 07875 090305.